Knowledge Management refers to range of practices used by organizations to identify, create, represent and distribute knowledge for reuse, awareness and learning across the organization.

Participants should be able to identify, model, measure, and manage organizational knowledge processes, identify and use knowledge production, the acquisition of knowledge, its transmission, its usage, sub-processes, and various metrics. The primary focus will be on the effects of recognizing knowledge within the organization, capturing this knowledge, and using it to position the organization in a competitive internal and external environment.

Course Contents:

Approaches to knowledge

Schools of thought in knowledge management

Key concepts in knowledge management

Divers of knowledge management

Knowledge management enablers

Knowledge management roles and organization structure

Knowledge management lexicon

Related definitions